Frequently Asked Questions

FAQ 

• Do you offer services / parts for a car that’s not on our website/catalog?

 Absolutely! Our parts website/catalog is constantly growing and all the parts we provide may not be shown. We also have the largest inventory of used original parts in the business. If you need a part we don’t have on our shelves, most of the time we can recondition or rebuild your parts!

•  Will a return label be included for core returns?

 No, you will have to ship your correct rebuild able core to us at your expense for core credits.

• Do you offer a discount for military/senior.

 At this time we do not, we do however have dealer & jobber purchasing program.

•  Can I ship my parts to the Florida or the Texas location?

 No.  Original Air's parts and services are available exclusively in Tampa, Florida.

•  Do you use American made parts?

 While it is increasingly more difficult to find American made products, and sometimes cost prohibitive, we do our best to use American made products & services whenever possible.

•  Can I expedite or pay extra to get my services done sooner?

 In many cases, we can help with expedited delivery.  Please give us a call and we'll do our best to accommodate you.

• What is your return policy?

Special order, NOS & electrical parts are non-returnable.  Other parts may be returned within 30 days for a refund less 15% restock fee.  All returns must be complete, uninstalled and in the original packaging.  For more information, see the “Terms & Conditions” section in the footer of the website.

• What states do you collect sales tax?

 We collect sales tax in Florida, North Carolina and Texas.

•  Do you ship overseas?

Yes.  Most smaller orders will be shipped USPS.  Large orders are shipped UPS.

• What payment methods do we accept?

We take all major credit cards; Visa, Master Card, AMEX, Discover.  We also accept PayPal.

• How long is it going to take for my order to ship once I place the order?

We do our best to get orders out as quickly as possible, but shipping times can change daily, depending upon the time of year (our peak season is April to October) and what is currently schedule to be shipped.  If you are working within a tight schedule, please contact us and we'll do what we can to meet your needs.

• What is the cost going to be to ship my order?

 Shipping & handling can vary, depending upon the value, carrier and desired delivery time.

•  I am sending parts in for service. Will I get an estimate BEFORE the work has begun?

 Yes, we will call you or email you a copy of the estimate (Work Order) for your approval prior to any services rendered.

• How long is it going to take for the rebuild work to be completed?

Turnaround times can vary greatly depending upon the workload at the time of receipt of your parts, the type and extent of work being performed and the season we're performing the work.  Longer turn times can be expected during our peak months, ranging approximately April through October.  While we can provide a rough estimate of turn time over the phone prior to receipt of your parts, a more accurate estimate will be provided once your parts are received and examined.

• Do you cover your outgoing shipments with insurance in case something was to happen?

 Because we understand the value of your original parts, we go to great lengths to insure your parts are not only packaged properly, but we insure all shipments in the event of damage or loss.